All contracts include telephone and email support, You will be given an exclusive telephone number and email address to contact with queries. These will be your first point of contact. Lines are open Monday - Saturday 8:00 - 6:00.A fair useage policy applies to this element of the contact, telephone support is limited to a maximum of 100 hours per pc/server per year.

All contracts include remote support. Once the initial assessment has been carried out via the telephone, if necessary we will request your permission to connect to and control your pc or laptop. The software is secure - utilising similar technology to online banking sites, and you must click a link in an email we send you , or connect to a specific page on this site and click a permission button before we can view your screen. Over 90% of queries should be resolved using this method. If we are unable to resolve the issue remotely we will then book an appointment with you for an engineer to visit. A fair useage policy applies to this element of the contact, telephone support is limited to a maximum of 100 hours per pc/laptop per year.This service is available Monday - Saturday 8:00 - 6:00

Silver & Gold packages include onsite time in the contract price. This time can be used for installing new hardware (even if you don't buy it from us), updating existing systems or resolving problems which could not be fixed via the telephone or remote support. Time shown is per year per pc/server. Iif you add 2 pcs tothe gold package you would be entitled to a total of 2 days onsite time per year.

We will GUARANTEE to be have an initial  response to your critical issues  within a set time period, during standard working hours. This initial response may take the form of a site visit, telephone advice or a remote connection.

We aim to have critical issues resolved within this period. A crtical issue is defined as a problem seriously limiting the ability of your business to fullfill its obligations to customers or suppliers. An example would be the failure of an email server.

All support contracts include access to our online helpdesk. Log new issues and see the status of existing problems without needing to call.

Just like cars computers need maintenance. Viruses, spy ware power fluctuations and simple use degrades performance and can lead to system failures without preventative maintenance routines. Silver & Gold packages include the implementation & management of system maintenance routines as required. We will also check that your backups are running, virus updates are embedding correctly and that there are no open ports or other security risks on your network. We'll look after your systems so you can concentrate on running your business.

1.We will cover routers, networking components & interconnects. If you request we can also add printers, monitors & other peripherals. Any additional cost for these items will be arrived at during the site survey process. We do not offer cover for parts. 2. You may only use inclusive hours,remote or telephone support for pcs and other equipment listed in the contract . Repairs to, or assistance with other equipment will be charged at standard rates. 3. The addition of equipment to the contract is subject to the condition that it is in a serviceable state.We may require that work is carried out before equipment is considered covered by an agreement.