All packages include telephone and email support, You will be given an exclusive telephone number and email address to contact with queries. We can also help you eith 'How do I do this?'' type queries - all as part of the service. Lines are open Monday - Friday 8:00 - 6:00.

All packages include remote support. Once the initial assessment has been carried out via the telephone, if necessary we will request your permission to connect to and control your pc or laptop. Over 90% of queries should be resolved using this method. If we are unable to resolve the issue remotely we will then book an appointment with you for an engineer to visit. This service is available Monday - Friday 8:00 - 6:00

Gold packages include onsite time in the contract price. This time can be also be used for installing new hardware or software as long as you buy it from us. The service is available Monday to Friday 8:00am to 6:00pm.

In the event of a critical issue we will GUARANTEE to have an engineer onsite within this time period. A critical issue is one which is likely to have, or is having, a serious efect on the ability of the company to conduct its normal business. This could be, for instance an email server failure.

We will GUARANTEE to be have an initial  response to your critical issues  within a set time period, during standard working hours. This initial response may take the form of a site visit, telephone advice or a remote connection

If your system involves software or hardware from multiple vendors we can take on the management of the relationships with these 3rd parties- leaving you to get on with running your business.

Our packages include the implementation & management of system maintenance routines as required. We will check that your backups are running, virus updates are embedding correctly and that there are no open ports or other security risks on your network. We'll look after your systems so you can concentrate on running your business.

We will provide you with a regular breakdown of the type of calls your staff are making to the helpdesk and our response times to these issues. We will also, if necessary, suggest upgrades, improvements and training which will help to improve the service you gvie your customers or save you money.

1.We will cover routers, networking components & interconnects. If you request we can also add printers, monitors & other peripherals at additional cost. 2. You may only use onsite time, remote or telephone support for pcs and other equipment listed in the contract . Repairs to, or assistance with other equipment will be charged at standard rates. 3. The addition of equipment to the contract is subject to the condition that it is in a serviceable state.We may require that work is carried out before equipment is considered covered by an agreement.