Support Contracts
| The basic features of our business support packages are shown below. Our packages are flexible and designed around you so please contact us for a FREE site survey & quotation. | ||||
Bronze |
Silver |
Gold |
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| Telephone Support |
yes |
yes |
yes |
|
| Remote Support | yes |
yes |
yes |
|
| Onsite Support Included | none |
none |
8 hours per PC |
|
| Guaranteed Initial Response | 2 hours |
15 minutes |
15 minutes |
|
| Target Fix Time | 4 hours |
2- hours |
2 hours |
|
| Access to online helpdesk | yes |
yes |
yes |
|
| Pro Active Maintenance | pc health check |
yes |
yes |
|
| Terms & Conditions | Bronze |
Silver |
Gold |
|
| Cost Per Server From | n/a |
£75 |
£150 |
|
| Cost per PC From | £15 |
£20 |
£32 |
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| Discounts apply when you add multiple pcs. Give us a call and we will perform a FREE | ||||
| site survey to fully assess your needs. Click here to download brochure in pdf format | ||||
Proactive Maintenance 
Keep your systems Running Using fully featured LoGMeIn remote systems management software we will monitor your systems, keeping them running at full efficiency. Backup verification, disk space checks, anti virus & firewall monitoring is included as standard on Silver & Gold server packages. Bronze packages come with an annual pc health check including anti virus & spy ware scan, disk check and cleanup.
Site Survey
FREE IT Audit & Report
Before we provide you with a full quote to look after your systems we will fully assess all your hardware & software and provide you with a full network state report listing hardware, software and other relevant information. There is no obligation on you to take out a contract once this process has been completed. Download a sample report in pdf format here
FREE IT Audit & Report Before we provide you with a full quote to look after your systems we will fully assess all your hardware & software and provide you with a full network state report listing hardware, software and other relevant information. There is no obligation on you to take out a contract once this process has been completed. Download a sample report in pdf format here
